Patient Account
To make a payment with a credit card
- You may make a credit card payment by calling a FAIRHOPE billing specialist at 740-475-0649.
Online payment option coming soon!
FAIRHOPE Hospice & Palliative Care Frequently Asked Questions
Regarding New Billing Structure
Hospice FAQs
Q: How is hospice care paid for?
A: Hospice care is paid for by Medicare, Medicaid, most commercial insurances and privately by patients and families.
Q: What part of hospice care does Medicare/Medicaid cover?
A: Your hospice benefit covers care for your terminal illness and related conditions. Covered services may include physician and nursing services, medical equipment, supplies, prescription drugs and other services needed to manage your terminal illness and related conditions as recommended by your hospice team.
Included as well are a hospice aide, social worker, chaplain, grief and loss support for the family. In addition, you have access to Fairhope’s Pickering House, inpatient hospice house, as an exclusive benefit at no extra cost. Your coverage includes short-term in-patient care, and short-term respite care.
Q: What will I be responsible for?
A: The Medicare hospice benefit should cover everything related to your terminal illness, even if you remain in a Medicare Advantage Plan or other Medicare health plan. You may be responsible for any Medicare premiums and commercial insurance co-pays, co-insurance, deductibles and any non-covered services per your insurance plan. If you reside in a nursing home and have Medicaid, you are responsible for your portion of the room and board. If you do not have Medicaid, you are responsible for all of your room and board. You will need to discuss your patient responsibility for room and board with the nursing home. Patient responsibility will be based upon individual insurance benefit coverage.
Visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227) for questions on your Medicare coverage. If costs concern you, a Fairhope social worker or a member of Fairhope’s hospice care team can help you with applying for Fairhope’s financial hardship program.
Q: Why am I receiving an invoice?
A: Fairhope must follow regulations in order to be compliant with current industry billing practices. You will receive billing statements directly from us for your co-payment, co-insurance, deductible and non-covered services. Rest assured we will continue to provide the same level of exceptional care to you and your loved one.
Q: What if I do not have insurance?
A: We will NEVER turn away a patient for their inability to pay. Fairhope offers a financial hardship program where you can apply. A discounted rate may be provided, if qualified, on the services provided. The financial hardship form will be sent in your statement as we understand your financial circumstances may change. Please contact us with any questions or concerns at (740) 654-7077 and ask for a billing representative, Monday through Friday, 8am to 4pm.
Palliative FAQ
Q: How is palliative care paid for?
A: Most insurance plans cover all or part of palliative care, just as with other hospital and medical services. This is also true of Medicare and Medicaid.
Q: What services do I receive under palliative care?
A: FAIRHOPE’s palliative care gives attention to and treats the symptoms of a serious illness regardless of prognosis. We aim to provide comfort and reduce pain while you aim to treat or cure an illness.
Your care is provided by a specially trained team, usually led by a nurse practitioner who works alongside palliative physicians, a social worker, chaplain and other providers as necessary. We help fill in the gaps – communicating with you and collaborating care with all of your doctors and specialists.
Q: What will I be responsible for?
A: You may be responsible for Medicare and commercial insurance co-payments, co-insurance, deductibles and any non-covered services per your insurance plan. If you reside in a nursing home, you are responsible for your room and board. Patient responsibility will be based upon individual insurance benefit coverage.
Most private insurance plans, as well as Medicare and Medicaid, cover palliative care services in the home, in the hospital, in rehabilitation and in skilled nursing homes.
Medicare, Medicare Advantage Plans and Other Medicare health plans – partial coverage may be provided. For more information on what your individual benefits are visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227).
Private insurance – many plans provide coverage for palliative care as part of their chronic care, long-term care, or hospice benefits. Ask your insurance representative. MEMBER SERVICES contact information for your insurance HELP LINE may be found on the back of your insurance card.
If costs concern you, a Fairhope social worker or member of Fairhope’s palliative care team can help you with applying for Fairhope’s financial hardship program.
Q: Why am I receiving an invoice?
A: Fairhope must follow regulations in order to be compliant with current industry billing practices. You will receive billing statements directly from us for your co-payment, co-insurance, deductible and non-covered services. Rest assured we will continue to provide the same level of exceptional care to you and your loved one.
Q: What if I do not have insurance?
A: We will NEVER turn away a patient for their inability to pay. Fairhope offers a financial hardship program where you can apply. A discounted rate may be provided, if qualified, on the services provided. The financial hardship form will be sent in your statement as we understand your financial circumstances may change. Please contact us with any questions or concerns at (740) 654-7077 and ask for a billing representative, Monday through Friday, 8am to 4pm.