Careers

Administrative Clinical Assistant

 

Administrative Clinical Assistant

Pay: $16.89 - $24.31 an hour 

 

Job Type: Full-time     # People to Hire: 1 

Schedule: 8-hour DAYS; 40 hr./wk.  (typically M-F, 8a-4p)

 

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House, is seeking an experienced customer service and skilled clerical candidate to serve as an Administrative Clinical Assistant for its Palliative Care Program and the FAIRHOPE Advanced Illness Management Clinic. The ideal candidate will be highly organized, flexible with changing needs, and have excellent communication skills.

The successful candidate will be responsible for supporting day-to-day workflow operations, performing comprehensive administrative and clinical support tasks, and ensuring high-quality customer service for the FAIRHOPE Palliative Care Program and FAIRHOPE’s Advanced Illness Management Clinic. They will also serve as a liaison between departmental teams and interact with customers. This position requires applicants to possess extensive computer skills, ability to maintain confidentiality, and use initiative to resolve challenging tasks.

Benefits FAIRHOPE offers:

  • Health insurance
  • Health savings account
  • 401(k) and 401(k) matching
  • Dental insurance
  • Vision insurance
  • Employee assistance program
  • Generous Shift Differential
  • Mileage reimbursement
  • Free onsite parking
  • Family-like atmosphere

 

Responsibilities:

  • Actively listen, document, and facilitate all inquiries and referrals for Palliative Care program patient services in collaboration with Admission Navigators and the FAIRHOPE Palliative Care program team.
  • Accurately document relevant clinical notes regarding phone calls, office visits and care provided. Triage telephone calls and disperse to appropriate clinical and/or on-call staff.
  • Coordinate and track all Palliative Care Program referrals, admissions, and required patient visits with clinical staff as needed.
    • Facilitate admission paperwork and gather patient demographics, history, physical data, and any additional pertinent information to initiate care as needed.
    • Receive documents and facilitate all inquiries and referrals for patient services in collaboration with the Admissions Navigator.
  • Work with FAIRHOPE Billing team to verify coverage and obtain precertification from insurance companies as needed.
  • Communicate with health care providers, hospitals, home health agencies, and physicians to provide information on available services and obtain information for patient referrals.
  • Schedule patient admissions and visits for the FAIRHOPE Advanced Illness Management Clinic and/or patient's home setting.
  • Prepare patient rooms for clinic visits.
  • Perform Palliative Care Program telephone customer service calls to new admissions as needed and follow-up calls to patients from previous evening and/or weekend on-call visits.
  • Maintain clinic supply stock inventories.
    • Organize supply rooms, maintain cleanliness, and ensure orderliness in the supply room.
    • Order supplies as needed, utilizing FAIRHOPE’s ordering process.
    • Maintain Safety Data sheets associated with chemical products within the clinic.
  • Assist with the following clinical support functions: faxing, preparing clinical documentation for filing, and copying. File all documentation pertaining to clinical records and addresses problems/concerns regarding medical records.
  • Process FAIRHOPE Advanced Illness Management clinic agency interoffice and USPS mail as needed.
  • Electronically document any direct services provided and ongoing communication with patients, families, and community providers.
  • Remain HIPAA compliant at all times.

Physical Setting: In-office environment. Driving may be required.

Work Location: Offices located in Lancaster, Ohio. Service area coverage throughout Fairfield, Hocking, Perry and surrounding counties.

 

Qualifications:

  • Certification or Registration in medical assisting or a Licensed Practical Nurse in the State of Ohio.
  • Associate’s Degree in Administrative Studies or Business Administration or high school diploma with a minimum of 3 years clinic or physician office experience.
  • Excellent computer skills with work experience and advanced knowledge of Microsoft Office products.
  • May require evenings and weekends as needed to assist with events or meetings. Also, it may require traveling to other sites as needed.  Travel may be in inclement weather.
  • Ability to manage time efficiently.
  • Must have and maintain a valid driver’s license, good driving record, and auto accident insurance at a level acceptable to FAIRHOPE and/or FAIRHOPE’s insurer.

 

FAIRHOPE Core Values

FAIRHOPE Hospice is a 501c3 not-for-profit organization. We are dedicated to our patients, employees and community.

We ask you to commit to living the core values of the organization:

BE A TEAM PLAYER:

  • A team is “we”. Our philosophy is we over me. We celebrate everyone’s success.
  • Be respectful of everyone’s ideas and opinions.
  • Have a “how can I help?” attitude vs a “it’s not my job” attitude.
  • Be forward thinking and goal oriented.
  • Talk the talk, walk the walk.

HAVE ACCOUNTABILITY/FOLLOW-THROUGH:

  • Don’t be afraid to make mistakes, but be willing to learn from them.
  • Take ownership to be responsive and produce timely, quality work.
  • Be reliable. Do what you say you’re going to do.  Stick to your word.

LEAD BY EXAMPLE:

  • Recognize the importance of your role by being committed, passionate, and present.
  • Take initiative. Go above and beyond and be a self-starter.
  • Have a passion for the work we do and the people we serve.

Become a part of a well-known, well-respected community healthcare organization:

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House

If you desire to use your administrative and clinical expertise at a recognized community-based hospice and palliative care with a caring staff, send us your resume or apply in person: 

FAIRHOPE Hospice and Palliative Care, Inc.

Home of The Pickering House

282 Sells Road, Lancaster, OH 43130

Resumes may be sent electronically to:

Human Resources – HR@fairhopehospice.org

FAX to: 740.475.0627

Mission Statement:  FAIRHOPE Hospice and Palliative Care, Inc. promotes compassionate end-of-life care through a professional team approach.  We strive to relieve suffering by providing comfort, support and resources to meet the palliative and grief needs of the community.

FAIRHOPE Hospice & Palliative Care, Inc. is an Equal Opportunity Employer.

Medical Billing & Coding Specialist

 

Medical Billing & Coding Specialist

Pay: $16.10 - $25.20 an hour 

 

Job Type: Full-time     # People to Hire for this job: 1 

Schedule: 8-hrs./day; 40 hours per week (typically Monday - Friday)

Benefits FAIRHOPE offers:

  • Health insurance
  • Health savings account
  • 401(k) and 401(k) matching
  • Dental insurance
  • Vision insurance
  • Employee assistance program
  • Generous Shift Differential
  • Mileage reimbursement
  • Free onsite parking
  • Family-like atmosphere

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House is seeking a Medical Billing & Coding Specialist to coordinate agency accounts receivable, billing and coding functions for Hospice and Palliative services for all payors. We believe in a professional team approach to promote the philosophy of palliative and hospice care concept.

This position works in collaboration with the Director of Finance, Billing & Coding Manager, Finance and Clinical teams in coordinating medical billing, coding and cash collections of the organization. Provide customer service to patients, families and other professionals for questions in relation to billing and coding. The qualified candidate must demonstrate strong communication and social interaction skills, as well as, be a compassionate individual to work with other professionals and patients and families who face a vulnerable time in their lives.

Responsibilities

  • Process and bill charges for all patients and all payors.
  • Track and facilitate collection of Accounts Receivable and post payments.
  • Review and analyze claim denials and past due claims.
  • Prepare patient statements, perform financial verification, and create financial hardship letters.
  • Coordinate insurance verification of all third-party payors.
  • Interpret medical information such as diseases or symptoms, diagnostic descriptions, and procedures into alphanumeric medical codes. Accurately assign and sequence the correct ICD-10 and CPT codes for all patients.
  • Accurately record and enter alphanumeric medical codes into patient electronic medical records.
  • Review/update timesheet subtypes.
  • Verify beneficiary information for each visit/charge.
  • Participate in interdisciplinary group (IDG) meetings.
  • Assist with gathering requested documentation for annual external financial audit.
  • Remain HIPAA compliant at all times.

Physical Setting: In-office environment. Driving may be required.

Work Location: Offices located on main campus in Lancaster, Ohio. Service area coverage throughout Fairfield, Hocking, Perry and surrounding counties.

Qualifications

  • High school graduate with business courses desired.
  • Minimum 3 years' experience in revenue cycle billing and coding, preferably in professional billing.
  • Knowledge of medical billing process required. Coding certificate is preferred.
  • Experience with Medicare, Medicaid, and commercial insurance billing required.
  • Broad knowledge in accounts receivable and billing.
  • Computer skills required. Experience with computerized patient accounting systems. Knowledgeable and proficient in Microsoft Office 365.
  • Ability to manage time efficiently.
  • Must have and maintain a valid driver’s license, good driving record and auto accident insurance at a level acceptable to FAIRHOPE and/or FAIRHOPE’s insurer.
  • Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license/certification/registration.

 

FAIRHOPE Core Values

FAIRHOPE Hospice is a 501c3 not-for-profit organization. We are dedicated to our patients, employees and community.

We ask you to commit to living the core values of the organization:

BE A TEAM PLAYER:

  • A team is “we”. Our philosophy is we over me. We celebrate everyone’s success.
  • Be respectful of everyone’s ideas and opinions.
  • Have a “how can I help?” attitude vs a “it’s not my job” attitude.
  • Be forward thinking and goal oriented.
  • Talk the talk, walk the walk.

HAVE ACCOUNTABILITY/FOLLOW-THROUGH:

  • Don’t be afraid to make mistakes, but be willing to learn from them.
  • Take ownership to be responsive and produce timely, quality work.
  • Be reliable. Do what you say you’re going to do.  Stick to your word.

LEAD BY EXAMPLE:

  • Recognize the importance of your role by being committed, passionate, and present.
  • Take initiative. Go above and beyond and be a self-starter.
  • Have a passion for the work we do and the people we serve.

Become a part of a well-known, well-respected community healthcare organization:

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House

 

If you desire to use your medical billing and coding expertise at a recognized community-based hospice with a caring staff, send us your resume or apply in person: 

FAIRHOPE Hospice and Palliative Care, Inc.

Home of The Pickering House

282 Sells Road, Lancaster, OH 43130

Resumes may be sent electronically to:

Ronald Rowley, Director of HR – HR@fairhopehospice.org

FAX to: 740.475.0627

Mission Statement:  FAIRHOPE Hospice and Palliative Care, Inc. promotes compassionate end-of-life care through a professional team approach.  We strive to relieve suffering by providing comfort, support and resources to meet the palliative and grief needs of the community.

FAIRHOPE Hospice & Palliative Care, Inc. is an Equal Opportunity Employer.

STNA - Inpatient Care Unit (NIGHTS)

 

STNA– Inpatient Care Unit (NIGHTS)

$15.90 - $20.24 an hour *NEW COMPETITIVE WAGES

 

Job Type: Part-time     # People to Hire for this job: 1 

Schedule: 12-hour NIGHT Shift (variable days and every other weekend)

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House is seeking an STNA for The Pickering House, our inpatient hospice facility, to work with patients, families and other professionals to promote the philosophy of palliative care and the hospice concept.

Our STNAs have a pivotal role in the hospice goals and daily care of our patients.  FAIRHOPE looks to its STNAs for hands-on care assistance following our individualized patient’s hospice plan of care. Our team of STNAs are caring individuals who offer extra TLC to our patients and support for families. Fostering the best possible experience for our hospice patients, their loved ones and caregivers. We believe in a professional team approach.

Responsibilities

  • Provide personal care and perform other housekeeping services as directed in the patient’s care plan in order to contribute to the health and well-being of the patient.
  • Give direct physical care to patients according to patient’s care plan. This may include:
    • Complete or partial bed bath or shower.
    • Shampoo, hair care, shaving, mouth care, nail care.
    • Bathroom activities: use of bedpan, urinal, toilet, empty catheter collection bag, clean and apply external catheter, record intake and output of client, empty ostomy bag, replace ostomy bag as needed.
    • Skin care, reinforce/change non-sterile dressings as directed by nurse/supervisor.
    • Take and record T.P.R. and weight as directed by nurse/supervisor.
    • Active/passive ROM as directed by nurse/supervisor or PT.
    • Linen change, occupied or unoccupied bed.
    • Assist client in use of supportive equipment (cane, walker or wheelchair).
    • Deliver and assist with meal trays.
  • Notify nurse immediately of changes in client’s physical or mental condition. Report unusual complaints, accidents and emergency situations encountered to nurse and document same.
  • Electronically document any direct services provided and ongoing communication with patients, families and community providers.
  • Remain HIPAA compliant at all times.

Physical Setting: Inpatient care unit. Occasional work in additional healthcare settings. Driving may be required.

Work Location: Inpatient care unit located on main campus in Lancaster, Ohio. Service area coverage throughout Fairfield, Hocking, Perry and surrounding counties.

 
 

Qualifications

  • Current State Tested Nursing Assistant certificate through the Ohio Department of Health.
  • Must demonstrate great communication and social interaction skills, as well as, be a compassionate individual to work with other professionals and patients and families who face a vulnerable time in their lives.
  • Computer skills required.
  • End of life care and/or healthcare setting experience preferred.

 

Benefits FAIRHOPE Hospice offers:

  • Health, Dental and Vision Insurances
  • Mileage reimbursement
  • Shift differential
  • 401K Option
  • Paid Time Off
  • A family-like atmosphere

 

About FAIRHOPE Hospice & Palliative Care, Inc.

FAIRHOPE Core Values

FAIRHOPE Hospice is a 501c3 not-for-profit organization. We are dedicated to our patients, employees, and community. We ask you to commit to living the core values of the organization:

Be A Team Player: A team is “we”. Our philosophy is We over me. We celebrate everyone’s success. Be respectful of everyone’s ideas and opinions. Have a “how can I help?” attitude vs an “it’s not my job” attitude. Be forward-thinking and goal-oriented. Talk the talk, walk the walk.

Have Accountability/Follow-Through: Don’t be afraid to make mistakes, but be willing to learn from them. Take ownership to be responsive and produce timely, quality work. Be reliable. Do what you say you’re going to do. Stick to your word.

Lead By Example: Recognize the importance of your role by being committed, passionate, and present. Take initiative. Go above and beyond and be a self-starter. Have a passion for the work we do and the people we serve.

 

If you desire to use your STNA expertise at a recognized community-based hospice with a caring staff, send us your resume or apply in person:

FAIRHOPE Hospice & Palliative Care, Inc.

Home of The Pickering House

282 Sells Road, Lancaster, OH 43130

Or send resume electronically to:

Human Resources – HR@fairhopehospice.org

FAX to: 740.475.0627

Mission Statement:  FAIRHOPE Hospice and Palliative Care, Inc. promotes compassionate end-of-life care through a professional team approach.  We strive to relieve suffering by providing comfort, support and resources to meet the palliative and grief needs of the community.

FAIRHOPE Hospice & Palliative Care, Inc. is an Equal Opportunity Employer.